Order Confirmation & Stock Check As soon as you place your order, we pre-authorise your payment card without immediately taking funds. We then verify stock availability with our supplier to ensure your air purifier is ready for immediate dispatch. Once confirmed, we process the payment and prepare your order. If an item is out of stock or on backorder, we will void the pre-authorisation immediately and contact you with updates.
Delivery & Shipping We offer Free UK Delivery on all orders over £500.
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Dispatch: Orders placed before 11:00 AM (Monday–Friday) are processed for same-day dispatch, subject to stock confirmation.
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Standard Delivery Window: Most deliveries arrive within 3 to 5 working days.
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Tracking: We will email your tracking details within 24 hours of dispatch. If you have not received tracking information within 6 working days of ordering, please contact us at contact@atmosia.co.uk.
Damages & Inspections Please thoroughly inspect your delivery upon arrival. We strongly advise rejecting any delivery that shows clear signs of external damage. If you accept the package and subsequently discover damage, please email clear photos of the damaged items and packaging to contact@atmosia.co.uk within 48 hours so we can process an insurance claim and arrange a replacement.
Cancellations & Your Right to Cancel (UK Consumer Contracts Regulations) Under UK Consumer Rights, you have the right to cancel your order up to 14 calendar days after receiving your goods.
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Before Dispatch / Within 48 Hours: You may cancel your order free of charge before dispatch.
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After Dispatch: If you decide to cancel after your order has been dispatched or delivered, you (the buyer) are responsible for paying the direct return shipping costs.
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Refunds: Returned items must be unused and in original packaging. Approved refunds will be issued to your original payment method within 14 days of us receiving the returned goods.
